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Playa Mujeres

Puerto Vallarta

Punta Cana

Riviera Maya, Mexico

St. Lucia

About Me - David Phelps

Who do I work for?

I am a self-employed independent contractor for Ultimate All-Inclusive Travel  As an independent contractor,  I am my own boss and responsible for setting up my business and running it how I see fit.    Ultimate All-Inclusive Travel is based out of Maricopa, Arizona.

Where am I located?

I moved 45 minutes north east of Atlanta, Georgia in the summer of 2012. The six years prior to that I lived in Cancun, Mexico. I loved my time in Cancun for many reasons. One of which was sometimes my clients would want to meet me and I would go hang out with them while on their vacation. That was really cool being able to play volleyball with them, have lunch, hang out on the beach and swap stories at a swim up bar. I moved back to Atlanta because my son, who was 4 years old at the time, was diagnosed with Autism. I only tell you that so you know that I did not move due to safety concerns as many peoples first thought might be. I moved to get my son a better education and it has paid off. I go back to Cancun ever summer as my wife and step son are from there and have a lot of family living there.

How I run my business?

The name of this site says it all. I keep it honest. I am going to tell you what I think about each vacation scenario without holding back. Some travel agents will tell you that a 3 star resort is the best place on Earth just to close the sale. I will tell you that the wine they serve at dinner comes in a box if that is the case. My goal is to have your expectations of your vacation on par with the resort you are going to so that you are not disappointed. That way you come back to me year after year. The average travel agent will talk the place up to get your money this time and not care if you have a good time or if you use their services again. There are some people that do not like my honesty. There have been times where I could have closed a sale if I had just held back a little bit and not provided certain pieces of information. I am glad I lost those sales. If you want a travel agent that is going to sell you something that is not right for you based upon your goals but fits your budget then you should not have a hard time finding that travel agent. If you want someone that is going to tell you the raw truth and give you practical advice then you are in the right place. However if you come to me knowing what you want then I am not going to try to talk you out of it unless I see a serious flaw in your plan.

What is the advantage to buying from me?

The advantage of buying from a travel agent is personal service. When you book a vacation with me, I am providing the service from start to finish unless I am on vacation in which case my calls are diverted to Ultimate All-Inclusive Travel’s Headquarters. When booking on-line you get very little service. If the company has a call center you speak to a different person every time. With me you get me 99.99% of the time. Some travel agents do this part time. What if you are on vacation and your part time travel agent is at their other part time job. Are they going to be able to help you? Probably not. I once had a client book a group with me. She traveled and they had a great time. She told me they did the trip every other year or so. Four years later they came back to book again. She said they have an ever bigger group two years ago to Jamaica. I asked her why they didn’t book with me and the answer was that they booked it with her house keeper and she was going to give me all the Mexico business because I knew it better than anyone. Ok, fair enough, I am not going to argue. On the last day of her vacation one person in the group called me, got me out of bed to tell me their flight home had been canceled. My office is 10 steps from my bed. I got to work on it right away and got every single one of them out that same day. I couldn’t get them all on the same flights because there are only so many flights out in a single day on a single airline and when one is canceled the people who act the fastest get rebooked. I filled up 4 flights with this group. Had she booked with her house keeper and her house keeper had been cleaning some ones house the clients would have been in a very bad situation and probably staying overnight because other people would have grabbed those seats. I had access to all their reservations and airline record locators. I did not call some call center like you would have to do if you booked with a tour operator or an on line place like Expedia.

I called the airline directly and got it done. Then I called the tour operator to get the transportation taken care of. It is when things go wrong that you need a good travel agent the most. You never know when things are going to go wrong. It can happen to the most experienced of travelers. It helps to have someone who knows what they are doing to help you out instead of you doing it on your own. Considering I offer the same price or lower than you can find anywhere the question is why not book with me. I am here to help you and your best interests are always in my mind. I am not worried about how much money I am making because when my clients are happy the money will come over and over again.

Where do I get my clients from?

Most of my clients find me through my host agency. My host agency provides me with a steady stream of leads from people that visit their site. I also have clients that I brought with me from my previous job. Some people find me on this site. However, more than 60% of my business comes from people coming back to me or from people that were referred to me. Without that 60% I would have to find another job. For that I thank all of you for helping me to continue living my dream.

How did I get my start in this business?

Travel is in my blood. I grew up in military family that moved around a lot. As a kid I lived in Korea, Germany and Pakistan. As an adult I took a couple trips to Europe. When I got back from my last trip to Europe at age 22 I decided that it was time find a career. I found a Travel Agency Operations program at my local community college. The teacher was an agency owner. I was able to get an internship at his agency. I worked for free one day a week learning the things he could not teach me in the class room by watching and listening to other travel agents. Once I finished the certificate program I asked the people that had been teaching me where to find a job. I went on one interview with Decatur Travel just outside of downtown Atlanta. I worked there for a year. I didn’t do too well there due to three things. One I was new to the industry and had a lot to learn. Two, every agent in the place was trying to sell the world. One of my first sales was to Istanbul. I don’t sell Istanbul any more. Agents were selling anything they could to turn a buck even if they didn’t know what they were talking about. I did not like this business model. On top of that they did not have enough clients for me to make a steady enough flow of money to support myself. That is when my friend who trained me at my internship told me about Ultimate All-Inclusive Travel. Honestly I was very lucky to have found UAIT. They have been a perfect fit for me. Their focus has always been on being the most knowledgeable about the destinations and providing the best service. Their site was in line with the products I had set out to specialize in.

Why did I move to Cancun?

Growing up moving all over the world gave me an itch to live in another foreign country. Before getting into travel I thought about teaching English as a foreign language in Spain. Since I was in travel; since at the time 70% of my clients flew into Cancun airport; I spoke Spanish; and I had friends there to help me get started; it was an easy choice to make. I moved to Cancun on June 12, 2006. I was able to run my business using a Vonage phone line and the internet. With Vonage I had a US phone line and a US/Canada toll free line. If it were not for them I probably would have never left Atlanta, never met my wife and probably wouldn’t be half the travel agent I am today. I left Cancun because my son was diagnosed with Autism and needed a better learning environment than just Behavior, Speech and Occupational therapy. He needed all those things but he also needed to be in a classroom around other kids. I couldn’t find that in Mexico but the US has a great special education program compared to a third world country. I have seen a lot of improvement in my son since moving to Atlanta and feel it has paid off. I do miss the days of packing up a cooler full of drinks and sandwiches (pesto mayo with provolone ham and salami) and taking the family to the beach. I miss wearing shorts and sandals year round. I miss my wife’s family. I did it for my son and it has worked out. It was the right thing to do. I only tell you this so you know that I did not do it for safety reasons as many people would think. Cancun and Riviera Maya are very safe places and I go back for at least three weeks a year in the month of June. When I do go, I take my phone system and lap top with me. I do work while I am there but only a couple of hours every couple of days to stay on top of things. When I am not in front of my computer the phones are routed to Ultimate All-Inclusive Travel’s headquarters in Arizona.



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